Thank God for Amazon!
AlterNet: Hold the Applause for Amazon.com
So now unreasonable lefties are calling for a consumer boycott of Amazon. Sha! This kind of ignorant silliness is part of the reason the idealistic American left has a hard time getting taken seriously by so many different kinds of people (this from an ostensible communist–in Norway, at that!). The main points in the article are that Amazon kills independent bookstores, Amazon benefits from being on the stock market and so can be held afloat even when the company records major losses, this kind of media consolidation threatens the kind of ideas that can be disseminated, and that internet retailers should have to charge sales tax whenever they ship to a state that has a sales tax.
Now, I have to admit that I love Amazon. I’ve shopped at independent bookstores both brick-and-mortar and online, at places like Barnes and Noble, also both brick-and-mortar and online, at university bookstores, at mall bookstores, and at various online booksellers in Northern Europe. I buy a lot of books, and Amazon is best at selling books, period. I am a huge fan of Amazon. So I’m a little biased here.
However! I don’t think this guy’s article makes sense on any of its points. Take the idea that Amazon kills independent bookstores, for example. People used to make the same argument about big bookstore chains like Borders 10 years ago, and 15 years ago for places like Waldenbooks. I’m no free-market idealist, but big chain bookstores and mall bookstores aren’t that great. If the lauded independent bookstore cannot stand up to freakin’ Waldenbooks, what value is it to us? I think this argument is a little confusing, however, because what über-liberals from Berkeley and NYC talk about when they talk about “independent bookstores” is majorly different from what people like me, who grew up in Tulsa, Oklahoma, think about when we think about independent bookstores. My vision of an independent bookstore is a place about the size of Waldenbooks, with dreadlocked personnel, and a slightly-less-mainstream inventory and slightly-more-expensive prices. I understand that independent bookstores in more liberal ares of the country have a lot more to offer. This is no argument for a Tulsa denizen to forego Amazon (or Waldenbooks or Barnes and Noble), however. Über-liberals need to remember that not everyone has access to the same kinds of stores they have access to.
This argument also goes for the argument that independent stores of any kind offer more personalized service and better know-how than chain stores, the most commonly demonized of the lot being, of course, Wal-Mart. I’ve lived in the US with Wal-Mart, and I’ve lived in Oslo, Norway (pop. 529,846). Here in Oslo I have to shop at individual specialty stores because there is nothing like Wal-Mart. I can tell you that I end up doing a lot of my shopping at Wal-Mart anyway–because I cannot find what I need here in any of the specialty shops in Oslo! That, or more often, because what I can find is extremely overpriced and of shoddy quality. Imported ironing board covers and deodorant, anyone? I always have a hard time finding what I’m looking for in Norway (where there is virtually no online commerce to speak of nationally). In my experience, when a society decides to put its money on independent sellers, that’s what you get–poor selection, high prices, stores scattered all around hell and back (which results in more consumption of your time and/or fossil fuels), nonexistent return policies, haughty staff, and poorly-made merchandise. I am not a fan of the independent, local seller, not at all. I do a lot of shopping in the US for these reasons. Perhaps the situation is better in the rare place like Seattle or NYC, but for the majority of us, turning towards local sellers is not a feasible option. Not to mention that especially in a market filled with such specialized niches as bookselling, I cannot imagine the independent bookseller that could compete with Amazon’s reviewers, list-makers, and automated software recommendations in the arena of specialized knowledge about the products being sold. This feature of Amazon alone is enough to make me favor them over the independent bookseller.
The article’s author seems to think that requiring Amazon to charge sales tax would go a ways towards remedying the problem of the culling of the independent bookstore herd. This I seriously doubt. One of the posters who commented on the article mentioned that such a change in legislation would likely not hamper Amazon while at the same time present a major burden to small bookstores who sell online, due to majorly increased bookkeeping demands. For another thing, Amazon’s prices are so low that even charging sales tax will likely not make people shop elsewhere–or even raise prices above independent bookstore levels. People shop at Amazon primarily because it’s convenient; the prices are just another plus.
As for the argument that Amazon was unnaturally kept afloat by the stock market–thank god for that! Many people saw the merit in the idea of selling books online and chose to put their money behind Amazon. It did take a while, but the idea finally proved successful. Since when do über-liberals advocate leaving good ideas to languish and die in the short-term-oriented world of market competition?
The argument about Amazon representing a major force in the media consolidation that’s endangering the diversity of ideas that can be espoused–that’s just bunk, pure and simple. Part of the very reason that consumers such as myself have migrated away from independent booksellers is that we were able to find more of what we were looking for at Amazon! When it comes to selection, Amazon simply rules. As one poster said in the comments following the article, I’ve never failed to find a book I’ve looked for on Amazon. I will concede that having only one major actor in the filed potentially endangers the diversity of ideas. Should Amazon decide to change its business model, yeah, we’re probably all screwed. However, the book-buying public has demonstrated that they’re most interested in patronizing those sellers who provide them with the greatest amount of convenience and selection. When Amazon fails to provide those things, we’ll see a resurgence in the market of booksellers who are willing to fulfill those needs.
In the entire bookselling marketplace, the real losers are the mall-based bookstores like Waldenbooks. It seems to me that all of the actors in the field, excepting mall-based bookstores, have a safe place in the market. Independent bookstores that truly provide extra service (perhaps a great place to meet like-minded hipsters) will not be endangered by Amazon’s shop-from-your-home convenience. Non-net-savvy people will still prefer shopping at Barnes and Noble or their local independent bookstore. And for people like myself who love shopping online and appreciate a great selection, Amazon does the job better than anyone else.

I'm a 31 year old American expat living in Oslo, Norway, with my bulldog, Ada, and my husband, Johannes. My interests include interaction design, especially information architecture, philosophy of mind and ethics, cognitive psychology, sociobiology, feminism, yoga, fat acceptance, knitting, pottery, and cooking.